Where we deliver
Anywhere in the Philippines: Luzon, Visayas and Mindanao. Tell us the city or province of the site when you send your list, because that is what we price the delivery against.
What the quotation covers
One quotation covers the goods and the delivery together. Delivery costs are included in the quotation, so the figure you approve is the figure you pay. We do not quote delivery separately after the fact.
Lead time
Stated on your quotation, item by item. It depends on what you have ordered and where it is going, so we give you the real figure for your order rather than a general promise here.
When the truck arrives
Check the delivery before you sign for it. Count the items against the quotation and look over the packaging. If something is missing, damaged or not what you ordered, write it on the delivery document and call us the same day on 0930-230-7016. We will arrange the replacement or the collection.
Tell us early and this is straightforward. A shortage reported weeks later is far harder for anyone to resolve.
Warranty
Machinery, motors, tools and equipment carry the warranty of the manufacturer that made them. The cover and its length differ by brand and by product, so your quotation states the warranty that applies to what you are buying. Keep the quotation and the delivery document, because a claim needs them.
Warranty covers defects in the equipment. It does not cover wear in normal use, consumable parts, damage from misuse, or equipment that has been modified or repaired by someone else.
Making a claim
Call or message us with the model, what the equipment is doing, and when it started. We take it up with the manufacturer or their service centre and tell you what happens next. Do not strip the unit down first, because that can end the cover.
Safety equipment
Personal protective equipment has a service life and, for some items, an expiry date set by the maker. Follow the manufacturer's inspection and replacement interval. Equipment that has taken an impact or a fall arrest is finished, whatever it looks like, and must be replaced.
Talk to us
Call or text 0930-230-7016, email info.philcoreindustrial@gmail.com, or message us on Facebook. Office hours are Monday to Saturday, 8:00 AM to 5:00 PM.